I want to take this time to thank you from the bottom of my heart. Who knew that years ago when you door-knocked on my house in Richmond Hill, that we would still be on this journey together and I would now be living in Barrie? If you remember when I first met you in 2013, I had interviewed other real estate agents and it came down to your team or Paula Minuti’s. But you and I had an instant connection! When I saw how professional you were, that you were on time and that you did everything to provide a service with the highest level of excellence, I knew that I could trust you with one of the biggest decisions of my life, selling what was so important to me. And not only did you sell my house in a challenging time, but with your approach and staging, a bidding war was created and I received over $20,000 more than my asking price. You are truly amazing!
When I decided to lease a condo in downtown Toronto for my new job, there was no doubt in my mind of which real estate agent to call and once again you found me the right condo for the right price and you were supportive from the very beginning, to the very end.
Over the years we have truly developed a friendship that is based on mutual respect and trust and so this summer when I decided to make the move to Barrie, of course without hesitation I called you. Understanding the sensitivity of what I was walking through in my personal life, you knew that this would be difficult for me. Regardless, you rose to the challenge, held my hand through the entire process and looked for the best house, in the best neighbourhood, for the best price. I even experienced some challenges with my mortgage broker before the closing and you were right there to support me and provide advice to me that set my mind at ease. And then after the closing, when it should have been the most exciting time, I was so overwhelmed. This was the third house that I had purchased, but the first resale and so I was not prepared for the mess, the appliances, the furniture and all the additional stuff that the Seller left behind when she moved. Most agents would not have cared, because the house closed and they would have already received their pay cheque, but not with you. You became involved because you see every client to the very end to ensure that their experience is truly the best. And so when my lawyer said that I could take the Seller to small claims court, you said that you would not only schedule, but cover the cost to have all of the junk removed. Wow, what real estate agent goes that above and beyond? When the junk removal team came and removed everything, I literally sat on my couch that afternoon and cried because I was so stressed out, didn’t know how I was going to do it, but you had come through for me and I had peace of mind.
Iris, you and your team are truly amazing. You leave no detail undone, you build a repour with your clients where they can trust you and feel safe with your leadership. I will hands down recommend you to anyone looking to buy or sell their home. From the bottom of my heart, thank you for everything that you have done for me this far and please know that when I buy my next home, I already know who to call. - Suzette T.
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